FAQs
Products
What are CLOGS made from?
What are CLOGS made from?
Each pair is crafted from premium materials, including buttery-soft genuine suede and sustainably harvested cork from the cork oak tree — chosen for comfort, durability, and a timeless look.
Are CLOGS suitable for year-round wear?
Are CLOGS suitable for year-round wear?
Yes. The breathable materials keep your feet comfortable in warmer months, while the closed design and natural insulation make them perfect for cooler seasons.
How should I care for my CLOGS?
How should I care for my CLOGS?
Use a suede brush to gently remove dirt and a suede protector spray to guard against water and stains. For cork soles, wipe with a damp cloth and avoid soaking in water.
Will the cork sole mold to my foot?
Will the cork sole mold to my foot?
Yes. Over time, the anatomically shaped cork footbed adapts to your unique foot shape, providing personalized comfort and support.
Sizing
How do I find my perfect size?
How do I find my perfect size?
We recommend using our Size Guide, which includes UK sizes. If you’re between sizes, size up for a roomier fit.
Do CLOGS fit true to size?
Do CLOGS fit true to size?
Yes, most customers find their usual size fits perfectly. The suede upper also softens with wear for a comfortable, secure fit.
Do you offer half sizes?
Do you offer half sizes?
Currently, CLOGS are available in whole sizes only. If you are between sizes, we recommend sizing up for the best fit.
Shipping
How quickly will my order ship?
How quickly will my order ship?
Orders are processed within 1 business day, excluding weekends and holidays.
How long does delivery take?
How long does delivery take?
UK Shipping: 6–8 business days (Standard)
4–7 business days (Express)
Rest of the World: 8–12 business days
6–8 business days (Express)
Do you ship internationally?
Do you ship internationally?
Yes, we ship to most countries worldwide. If your country is available at checkout, we can deliver to you.
Can I change my address after placing an order?
Can I change my address after placing an order?
If your order hasn’t been processed, we’ll do our best to update the address. Contact us as soon as possible.
Returns
What is your return policy?
What is your return policy?
You can return your CLOGS within 14 days of delivery for a refund, store credit, or exchange. Items must be unused, in original packaging, and in new condition.
How do I start a return?
How do I start a return?
Email our customer service at info@clogs-uk.com with your order number, reason for return, and (if applicable) photos.
Who pays for return shipping?
Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or incorrect. In those cases, we cover the cost.
When will I get my refund?
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days.
Get in touch
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